Resolved Let's Figure Out Why Crystal's Profile Doesn't Work

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Crystal

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Just trying to sort things out, because I'm stumped.

I went to the dev board and found that if I disable all add-ons and then enable them one at a time, I don't run into the issue until I activate any of the following add-ons:

-XenAddons Pickem
-s9e/MediaSites
-PWA (DigitalPoint)
-Editor & BB Code Manager
-Advanced BbCode pack

As far as I can tell, they have NOTHING in common...so...yeah...I'm stumped.

Anyone feel like shooting some ideas to try?

:thinking
 
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Ben
YES!

1713230649458.png

Crystal, you have a working profile page again.

I did start out by just deleting TD's post, but that was not actually the cause.

1713230368440.png

I then just went nuts and deleted everything from your profile, and it now loads.

I will start going back through and undeleting them one-by-one until I find the fucky one.
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So, this isn't like noteworthy or anything. The display is the display and all that.

But I can "break" that PM page by having a post draft with enough images/emojis in it to go over the limit.

Like the images themselves are not posted, are not visible (since I always have BB Code toggled off), but the fact that they are theoretically "there"/stored is enough to cause the page to not load.

Remove the draft, and the page works again.

I think this means that, hypothetically speaking, you can soft-threadban yourself by just having 3,000-ish emojis in a saved draft. 😂


Ben said:
*Jack the Ripper, found at the scene of multiple crimes.*

Crystal: Jack is amazing.
Click to expand...
He was just misunderstood.

She can fix him!!

:rofl
 
TD

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Crystal said:
inb4 4 mini TD's appear on the scene.
Click to expand...
4!?
FOUR!?

Screaming Season 2 GIF by The Simpsons
 
Ben

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Hey @Crystal, got some things to try at some point:

- **Check Server Logs**: Review PHP and server error logs to find any critical errors that correlate with the times the blank pages occur.
- **Increase PHP Memory Limit**: Adjust the memory limit settings in `php.ini` file to allow scripts to use more memory.
- **Increase Max Execution Time**: Also in the `php.ini` file, increase the `max_execution_time` setting to give scripts longer to run before timing out.
- **Optimize Image Loading**: Confirm lazy loading enabled for images so that only images in the viewport or about to enter the viewport are loaded.
- **Check Browser Console**: Check for JavaScript errors or network issues that prevent resources from loading properly.
- **Update XenForo and Addons**: Ensure that XenForo and all installed addons or custom themes are up to date and compatible with each other.

I think I can get at the ini files, but I'll have to check tomorrow. 🤔
 
Crystal

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Ben said:
Hey @Crystal, got some things to try at some point:

- **Check Server Logs**: Review PHP and server error logs to find any critical errors that correlate with the times the blank pages occur.
- **Increase PHP Memory Limit**: Adjust the memory limit settings in `php.ini` file to allow scripts to use more memory.
- **Increase Max Execution Time**: Also in the `php.ini` file, increase the `max_execution_time` setting to give scripts longer to run before timing out.
- **Optimize Image Loading**: Confirm lazy loading enabled for images so that only images in the viewport or about to enter the viewport are loaded.
- **Check Browser Console**: Check for JavaScript errors or network issues that prevent resources from loading properly.
- **Update XenForo and Addons**: Ensure that XenForo and all installed addons or custom themes are up to date and compatible with each other.

I think I can get at the ini files, but I'll have to check tomorrow. 🤔
Click to expand...
I'm not sure we can with the VPS, but if you can get to the ini files, absolutely give it a go!
 
Ben

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Crystal said:
I'm not sure we can with the VPS, but if you can get to the ini files, absolutely give it a go!
Click to expand...
I found the override within the PHP settings.

I increased max execution time from 30s to 45s, and the memory limit from 128M to 256M.

Guess we'll see if it has any impact...

Edit: Well your profile page is still whiter than I am, so initial results say no. I wonder if rebuilding caches now would do anything though...
 
Ben

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Crystal said:
See? It's me and sucking more than Alu that broke it.
Click to expand...
Is... Is that what all the white is from? Could you try swallowing?

(jk ilu)
TD said:
So in an interesting plot twist...

It actually loaded for me initially, then when I tried to swipe down it went white.

I'm on the mobile app.

Season 5 Idk GIF by Paramount+
Click to expand...
Hmm... I did temporarily up it to 60s execution time but I got a white page still, so put it back to 45. Maybe... Higher?

I mean setting the timeout higher, not you @TD.
 
Ben

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Well stopped diddling with just the tip on server changes and whacked the full thing in, setting execution time to 120s and memory limit to 512M.

Only thing I noticed was an actual "you fucked up the server, bud" message temporarily, but it cleared to the regular white.

I need to find where the actual php error log lands.
 
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TD

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Okay my idea failed.

But.

Where do posts to a profile actually GO?

Like I can't find my posts to Crystal's profile through the Posting section on my page but it even shows my own PMs in there.

It must go somewhere?

I was going to try deleting my posts.

EDIT: I found my singular post but I can't delete it from here. Is there another place to delete this from other than profile posts?

1000011836.jpg

Also there are 8 pages worth of profile posts. Maybe with an external way to clean up, can at least access?
 
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Ben

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TD said:
Okay my idea failed.

But.

Where do posts to a profile actually GO?

Like I can't find my posts to Crystal's profile through the Posting section on my page but it even shows my own PMs in there.

It must go somewhere?

I was going to try deleting my posts.

EDIT: I found my singular post but I can't delete it from here. Is there another place to delete this from other than profile posts?

View attachment 13535

Also there are 8 pages worth of profile posts. Maybe with an external way to clean up, can at least access?
Click to expand...
There are separate tables for profile posts and comments.

I could certainly delete them straight out of the database, if we want to try the nuclear option.

Deleting all of @TD's posts, BRB.
 
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Ben

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It may be a legit thing to try, just removing some content from the posts in her profile. I'll give it a go when not on mobile... At least to remove images. 🤔
 
Ben

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YES!

1713230649458.png

Crystal, you have a working profile page again.

I did start out by just deleting TD's post, but that was not actually the cause.

1713230368440.png

I then just went nuts and deleted everything from your profile, and it now loads.

I will start going back through and undeleting them one-by-one until I find the fucky one.
 
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